FAQ

Brand

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Customer

How do I sign up for ITARMI?

Here is our Customer Platform Guide to take you through the process step-by-step.

How much does it cost?

You pay an annual subscription charge based on the service plan that you select. Your service plan will give you access to the platform features and service management level indicated under your plan. Pricing and features for our service plans are set out clearly on our pricing page. During the year, the cost of each on-demand engineering assignment you request will be clearly indicated in real time in our platform before you proceed with the assignment.

How do I post, update or cancel jobs?

Please refer to our Customer Platform Guide.

What if the engineer is late or doesn't arrive?

You will receive a notification if an engineer is running late or will not be able to reach site. In this scenario, we will always try our best to align a new engineer as soon as possible.

Can I save a job in drafts and modify later?

This feature is currently being developed and will be available soon.

How do I change my password?

In the mobile app you can select "Forgot username or password", or in the web browser (https://cloud.itarmi.io/login) you can click on "Forgot password?". This will redirect you to the password reset page.

How do I change my email address?

To change your e-mail address, please contact platform@itarmi.com.

How can I ensure the information I have posted is safe and secure?

Please refer to our Security Standards for the steps we take to ensure secure platform development and delivery. As a user, you can also find privacy and security guidance in our Support Centre.

What do I do if I'm not happy with the engineer or the service provided?

You can use our escalation procedure to raise any concerns regarding live assignments - please see our terms and conditions for this. In addition, our platform allows you to leave a rating/review of the engineer. We are always looking for ways to enhance and improve our services, so we read and take account of customer reviews.

What is ITARMI's cancellation policy?

Please find details of our cancellation policy in our terms and conditions.

How are engineers vetted?

We have a rigorous vetting, testing and onboarding process. Engineers which do not meet our standards are not admitted to our platform and cannot work on assignments for our customers. In addition, the data we collect from engineers during this process allows us to skills match an engineer with suitable assignments. Please contact us at operations@itarmi.com if you would like to know more.

Engineer

How do I sign up for ITARMI?

Here is our Engineer Platform Guide to take you through the process step-by-step.

How do I view and apply for jobs?

Our easy-to-use mobile app allows you to see which jobs are available and to apply for them in real time. Please see our Engineer Platform Guide for more information.

How much will I earn?

Remuneration will depend on the task. Rates will either be hourly or daily and will always be agreed prior to each task. Also please note our strict payment policy: you must use the app to start, stop and submit all assignments in order to be eligible to be paid. (If you experience technical issues with the app, you must notify us immediately. If you don’t notify us, you may not be eligible for payment. This policy his part of our Terms and Conditions.)

I can not start or stop the assignment on the platform, What to do?

Log an incident ticket via the platform, letting us know about your issue immediately.

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How do I reset my password?

How do I change my email address?

To change your email address, please contact platform@itarmi.com.

Is it possible to reschedule an assigned job?

Yes, provided that the request is raised in a good time before the job starts and the reschedule reason is valid. Please note that this depends on multiple factors and cannot always be guaranteed.

I am late for a job, what do I do?

You must notify us as soon as possible via mobile app.

I can no longer attend an assigned job, how do I cancel?

You must notify us as soon as possible via mobile app.

How do I upload documents and add details to my profile?

Please refer to the Engineer Platform Guide for guidance on how to do this. If you need help, please e-mail our team at platform@itarmi.com.

Why is my profile not getting any job alerts?

Please ensure that you set your status to 'Active' in order to receive job offers.

How do I subscribe / unsubscribe to email and mobile alerts?

You can choose to opt in or out of alerts in your profile section on the platform.

How do I update my payment details?

This can be done in your profile section of the platform. Please also notify us at payables@itarmi.com.

What is the payment process?

Please refer to our payment terms in the Engineer Welcome Book.

What is the process for dispute resolution?

Please contact escalations@itarmi.com for any disputes or escalations.

Why have I not received payment?

Please contact payables@itarmi.com for all payment queries.

Are multiple log-ins allowed on a single account?

No, you can only login on one device at a time.

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This is the future

"I deployed as an engineer for ITARMI in Boston in 2017 for an office move, 2018 I am now running a team of engineers that are supporting some of world's largest companies across the Americas, Europe, Asia and Africa”.

Kevin M

ITARMI Engineer

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