Here is our Customer Platform Guide to take you through the process step-by-step.
Please refer to our Customer Platform Guide.
You will receive a notification if an engineer is running late or will not be able to reach site. In this scenario, we will always try our best to align a new engineer as soon as possible.
This feature is currently being developed and will be available soon.
In the mobile app you can select "Forgot username or password", or in the web browser (https://cloud.itarmi.io/login) you can click on "Forgot password?". This will redirect you to the password reset page.
To change your e-mail address, please contact platform@itarmi.com.
Please refer to our Security Standards for the steps we take to ensure secure platform development and delivery. As a user, you can also find privacy and security guidance in our Support Centre.
You can use our escalation procedure to raise any concerns regarding live assignments - please see our terms and conditions for this. In addition, our platform allows you to leave a rating/review of the engineer. We are always looking for ways to enhance and improve our services, so we read and take account of customer reviews.
Please find details of our cancellation policy in our terms and conditions.
We have a rigorous vetting, testing and onboarding process. Engineers which do not meet our standards are not admitted to our platform and cannot work on assignments for our customers. In addition, the data we collect from engineers during this process allows us to skills match an engineer with suitable assignments. Please contact us at operations@itarmi.com if you would like to know more.
Here is our Engineer Platform Guide to take you through the process step-by-step.
Our easy-to-use mobile app allows you to see which jobs are available and to apply for them in real time. Please see our Engineer Platform Guide for more information.
Remuneration will depend on the task. Rates will either be hourly or daily and will always be agreed prior to each task. Also please note our strict payment policy: you must use the app to start, stop and submit all assignments in order to be eligible to be paid. (If you experience technical issues with the app, you must notify us immediately. If you don’t notify us, you may not be eligible for payment. This policy his part of our Terms and Conditions.)
Log an incident ticket via the platform, letting us know about your issue immediately.
To change your email address, please contact platform@itarmi.com.
Yes, provided that the request is raised in a good time before the job starts and the reschedule reason is valid. Please note that this depends on multiple factors and cannot always be guaranteed.
You must notify us as soon as possible via mobile app.
Please refer to the Engineer Platform Guide for guidance on how to do this. If you need help, please e-mail our team at platform@itarmi.com.
Please ensure that you set your status to 'Active' in order to receive job offers.
You can choose to opt in or out of alerts in your profile section on the platform.
This can be done in your profile section of the platform. Please also notify us at payables@itarmi.com.
Please refer to our payment terms in the Engineer Welcome Book.
Please contact escalations@itarmi.com for any disputes or escalations.
Please contact payables@itarmi.com for all payment queries.
No, you can only login on one device at a time.
Wi-Fi surveys are essential for ensuring you are getting the most out of your wireless network. Find out everything you need to know right here.
July 23, 2021
Let's keep the wildebeest of our world crossing rivers like the Mara. Yes, there will be crocodiles in wait and, yes, some of us will perish, but a vast majority will make it!
September 23, 2020
Our CEO Brett Riley talking about the affects Covid-19 has had on ITARMI and the changes we have had to make as a company to navigate through these difficult and uncertain times.
June 15, 2020
