general information

Pricing

Choose the plan that's right for you

Platinum

£

463.99

per month

Gold

£

172.99

per month

Value

Silver

£

62.99

per month

Bronze

FREE

per month
Everything in gold plus:
Custom configurable contracting and onboarding process
24 x 7 support and escalation
ITIL services management
Assigned Service Delivery Manager
Everything in silver plus:
Project design and scoping
Project tracking collaboration
Email and push notifications providing updates on assignment workflows
Everything in bronze plus:
Assigned account resource manager to help allocate and find the right technical talent fast
Dedicated engineers that are your company's favourites
Email and push notifications providing updates on assignment workflows
Verified engineer capabilities and reviews
Instant updates on assignment creation, assignment start and end times

Platinum

$

589.99

per month

Gold

$

219.99

per month

Value

Silver

$

78.99

per month

Bronze

FREE

per month
Everything in gold plus:
Custom configurable contracting and onboarding process
24 x 7 support and escalation
ITIL services management
Assigned Service Delivery Manager
Everything in silver plus:
Project design and scoping
Project tracking collaboration
Email and push notifications providing updates on assignment workflows
Everything in bronze plus:
Assigned account resource manager to help allocate and find the right technical talent fast
Dedicated engineers that are your company's favourites
Email and push notifications providing updates on assignment workflows
Verified engineer capabilities and reviews
Instant updates on assignment creation, assignment start and end times

Platform Features

Platform Features
Management
- Ability to create, edit and cancel assignments from the web and mobile apps
X
X
X
X
Scheduling
- Ability to schedule assignments for the same day*, next business day, or future date
X
X
X
X
Payments
- Use either a pre-authorised balance or credit card to quickly fulfil your assignment order
X
X
X
X
Progress tracking
- Track in real-time the progress of your assignments through the web and mobile apps
- Calendar or list view of your up and coming assignment(s)
X
X
X
X
Notifications
- Receive instant email and mobile notifications when an assignment status is updated e.g. started, completed, documentation updated, engineer note added
X
X
X
X
History
- Track your previous assignments
- Download your invoices
- Review your feedback
X
X
X
X
Identity Management
- Personalise your personal profile, upload your picture, save your favourite addresses
- Enable Multi Factor Authentication (MFA)
- Easy access using your Social (Facebook/Google) login
X
X
X
X
Customer Service
- Integrated ticketing system giving you direct access to your dedicated support team
X
X
X
X
Engineer allocation
- Every assignment is processed, matched (to an available engineer) and confirmed in real-time
- To ensure consistency, a timely response and overall quality of the service, engineers are allocated by the platform based on a custom built matching algorithm
X
X
X
X
Engineering
Install
X
X
X
X
Move
X
X
X
X
Add
X
X
X
X
Change
X
X
X
X
Decommission
X
X
X
X
Eyes on site
X
X
X
X
Engineer to site next business day
X
X
24 x 7 Engineer to site within 4hrs
Price on request
Service Operation
Event Management
X
X
Incident Management
X
X
X
Request Fulfilment
X
X
X
Problem Management
X
Service Level Management
X
Service Measurement
Price on request
Service Reporting
X
Project Management
Initiation
X
X
Planning
X
X
Project execution
Price on request
Project monitoring and control
Price on request
Project closure
Price on request
Sales
Account Management
X
X
Pre Sales
X
X
Pre Sales
Price on request
Price on request
Support
Resource Manager
X
X
X
Service delivery manager
X
Phone Support 24 x 7
X
X
Phone Support Monday to Friday 9am to 5pm
X
X
X
X
Payment Terms
30 day net terms
X
X
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