Platform Features
Management
- Ability to create, edit and cancel assignments from the web and mobile apps
Scheduling
- Ability to schedule assignments for the same day*, next business day, or future date
Payments
- Use either a pre-authorised balance or credit card to quickly fulfil your assignment order
Progress tracking
- Track in real-time the progress of your assignments through the web and mobile apps
- Calendar or list view of your up and coming assignment(s)
Notifications
- Receive instant email and mobile notifications when an assignment status is updated e.g. started, completed, documentation updated, engineer note added
History
- Track your previous assignments
- Download your invoices
- Review your feedback
Identity Management
- Personalise your personal profile, upload your picture, save your favourite addresses
- Enable Multi Factor Authentication (MFA)
- Easy access using your Social (Facebook/Google) login
Customer Service
- Integrated ticketing system giving you direct access to your dedicated support team
Engineer allocation
- Every assignment is processed, matched (to an available engineer) and confirmed in real-time
- To ensure consistency, a timely response and overall quality of the service, engineers are allocated by the platform based on a custom built matching algorithm
Engineer to site next business day
24 x 7 Engineer to site within 4hrs
Project monitoring and control
Phone Support Monday to Friday 9am to 5pm
